Your satisfaction matters. If you are not happy with your purchase, here’s how our refund policy works:

Eligibility

Refunds or exchanges are accepted if:
• The item is unused, unwashed, and in original condition
• Original tags and packaging are intact
• You request a refund within 14 days of delivery

Non-Refundable Items

  • Final sale, clearance, or custom/design items (if specified)

How to Request a Refund

  1. Email: support@2hartsdzignz.com.au
  2. Include order number, photos of the item, and reason for return.

Return Shipping

Customers are responsible for return shipping unless the item is defective or incorrect.

Processing Time

Refunds are processed within 7–10 business days of receiving the return.

Exchange

If you prefer an exchange, we’ll assist based on availability.